The Financeer Refund Policy
Thank you for choosing The Financeer for your professional development. We are committed to providing high-quality, practical training that delivers tangible career value. This policy outlines the terms and conditions for refunds for our paid training programs and digital learning products.
1. Scope of this Policy
This Refund Policy applies to paid training programs, courses, and digital learning products offered by The Financeer. It does not apply to any free courses or promotional materials offered by The Financeer.
2. Our Refund Philosophy
We believe in the quality of our training programs and are confident in the value they provide. Our refund policy is designed to be fair to both you, the participant, and us, the provider, while protecting the intellectual property and digital nature of our products.
Due to the immediate access to digital content, course materials, and intellectual property upon enrollment, our refund policy is necessarily strict. We encourage you to review all program information, explore our free courses, and contact our team with any questions before enrolling in a paid program.
3. Refund Policy
3.1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for eligible paid programs and digital learning products, subject to the following conditions:
- You must request a refund in writing to info@the-financeer.com within 7 calendar days of the payment confirmation time shown on your order. Eligibility is assessed as of the time we receive your request, not the time we reply.
- You must have completed no more than 10% of the total program content, measured as the share of lessons marked completed in our Learning Management System (LMS). A lesson counts as completed when you reach its end. Where a product has no completion tracking, this condition does not apply.
- If you have downloaded any course materials (PDFs, templates, models, or other downloadable resources), you are not eligible for a refund. A reminder is shown before your first download.
- For live programs and cohorts, your request must also be received before the first live session.
If you meet these conditions, you will receive a full refund of the eligible purchase price, subject to any non-refundable transaction fees charged by the payment processor, where applicable.
3.2. After 7 Days
No refunds will be issued after 7 calendar days from the date of purchase.
After this period, you have access to the program and its applicable materials for the duration specified in your package, and we have committed our resources to your learning journey. We do not offer pro-rated refunds or credits for a partially completed program.
4. How to Request a Refund
To request a refund within the 7-day window, you must:
- Send an email to info@the-financeer.com from the email address you used to enroll.
- Use the subject line: “Refund Request – [Your Name] – [Order Number]”.
- Briefly state the reason for your request (for our internal feedback).
Our team will review your request and verify your eligibility based on the criteria in Section 3.1.
- Response time: We will respond to your request within 3 business days of receiving it.
- Processing: If your refund is approved, it will be processed to your original method of payment, subject to the applicable payment provider’s procedures. The time it takes for the funds to appear depends on your bank or payment provider.
- Access: Upon refund, your access to the relevant program or digital learning product will be revoked.
- Disputes: Please contact us at info@the-financeer.com before opening a dispute or chargeback with your bank or card issuer, so we can resolve the issue directly.
5. Non-Refundable Circumstances
We do not offer refunds in the following circumstances:
- You changed your mind after the 7-day money-back guarantee period.
- You did not have time to complete the program.
- You did not achieve a specific personal or professional outcome.
- You experienced technical issues with your own computer or internet connection.
- You have violated The Financeer’s Terms & Conditions, including the intellectual property and non-sharing clauses.
6. Program Deferral or Transfer
The Financeer does not offer program deferrals or transfers as an alternative to a refund. All refund requests are assessed in accordance with the conditions set out in this policy.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at info@the-financeer.com before making a purchase.
By enrolling in a paid program or purchasing a digital learning product from The Financeer, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
